What is Enzi?
Enzi is a family heritage platform that helps families document their family trees, preserve stories, organise invitations, and collaborate across generations.
Frequently Asked Questions
Answers to common questions about using Enzi, managing your family tree, and understanding how personal information is handled.
Who can create or manage a family?
A family can be created by a registered user. Administrators and other authorised family members may then help manage family records, relationships, invitations, and shared stories.
Do I need to verify my email address?
Yes. We may require email verification before a new account can sign in. Verification protects password recovery, reduces fraudulent sign-ups, and helps us keep family spaces secure.
How does Enzi protect personal information?
Enzi applies access controls, authentication, and role-based visibility to limit who can view and manage family information. We aim to align our data-handling practices with the principles of the GDPR and the Protection of Personal Information Act, 2013 (POPIA).
What information does Enzi collect?
We typically collect account details such as your name, email address, profile details, and the content you choose to add to your family tree, including family member profiles, stories, photos, and invitation data.
Why do you process this information?
We process information to provide the app, secure accounts, connect families, maintain your family tree data, send invitations, respond to support requests, and improve the quality and reliability of the service.
Can I control who sees a family member or relationship?
Yes. Enzi includes privacy-aware family linking and visibility settings. Depending on your role and the feature being used, you can restrict who may discover, view, or link specific family records.
How do invitations work?
Invitations allow an authorised user to invite another person to join a family or approve family linking. Invitation links may expire automatically for security reasons.
How can I exercise my data rights?
You can contact us at support@enziapp.com to request access, correction, deletion, restriction, objection, or portability where applicable under GDPR or POPIA.
How do I report a privacy concern?
Email support@enziapp.com with a clear description of the issue, the affected account or family, and any steps to reproduce the concern.
How do cancellations work?
If you are on a paid plan, you can cancel before your next renewal to stop future charges. Access usually continues until the end of the current billing period unless the purchase terms say otherwise. See the Cancellation Policy for more detail.
Do you offer refunds?
Refund outcomes depend on the payment platform, local consumer law, the timing of the request, and whether the charge followed a free trial, renewal, or accidental purchase. We review requests in good faith and do not limit any rights you may have under mandatory law.
How long do you keep information?
We keep personal information only for as long as needed to operate the service, comply with legal obligations, resolve disputes, and enforce our agreements. More detail is available in the Privacy Policy.
Need more help?
If your question is not covered here, contact support@enziapp.com. We aim to respond as quickly as reasonably possible.